Eliminated Fragmented Efforts to Achieve Strategic Goals for High-Tech Firm

Challenge:

Employees’ contributions were fragmented given perceptions of conflicting goals and unclear priorities within a large division comprised of multiple product lines.

Action:

ª      Worked with the leadership team to clarify divisional & product line objectives as a foundation for implementing business strategy and setting priorities.

ª      Redesigned methods to communicate business direction, goals and progress to a worldwide, highly-interdependent employee population.

Results:

ª      Achieved turnaround and grew revenue by 8x.

ª      Common business direction and goals were well understood and supported by the leadership team, managers and employees.

ª      Adopted a process for mapping priority projects and resources to strategic goals and measuring progress.

ª      Employees were better informed so they could directly link their individual contributions to improving the performance of the organization.

New Business Direction Assist for Manufacturer

Challenge:

Implement a new business strategy. Challenges were:

ª      Clarify new business objectives.  

ª      Prepare the leadership team and workforce to meet objectives.

ª      Implement an in-house customer call center.

Action:

ª      Assessed understanding; clarified new goals and defined core values with the leadership team.

ª      Prepared and supported the leadership team as they raised performance expectations of themselves and others.

ª      Created a communication plan to circulate information: goals, results, product & customer information, support systems & processes, etc.

ª      Developed customer call center concept & competency model. Integrated into recruiting, orientation and development solutions. 

Results:

ª      New business direction was clear; progress made on goal achievement.  

ª      Leaders were successful in raising the bar on performance expectations.

ª      Customer call center was operational on-time with a prepared staff of customer representatives.

Aligned Individual with Organizational Strategic Goals for Non-Profit Firm

Challenge:

Ensure employees, widely dispersed throughout the US, were on the same page given the organization’s new strategy, goals and revenue generation challenges.

Action:

ª      Assessed how closely aligned employees’ goals were with the new goals of the organization.

ª      Worked with the leadership team to narrow the gap by: cascading goals down to teams and individuals, clarifying roles and responsibilities and implementing a performance review process.

ª      Orchestrated core values development to guide actions and behavior.

ª      Created compensation plans to reinforce desired outcomes.

Results:

ª      Employees move in concert with each other given new strategic direction.

ª      Revenue goals are being met and employee rewards are commensurate with results.